Guarantees & Refund Policy

99.99% Uptime Guarantee

Our data centre is hugely robust and it's architecture means there can be no single point of failure. Thus we are very confident to be able to offer a near 100% uptime guarantee for all services.

Exclusions

  • Failure of a network outside our data centre
  • Terrorist attack
  • Act of God i.e. freak weather phenomenon that causes catastrophic damage to our infrastructure
  • Anything else deemed beyond our control.


30 Day Money Back Guarantee

We offer a 30 day money back guarantee on all hosting and email services. At anytime within 30 days after purchase you are not 100% satisfied then we will refund you 100% of the fees paid. Please see our refund policy below for more information.



Standard Refund Terms

You may request a refund within 30 days of purchase for annual cloud hosting plans.

You may request a refund within 48 hours of purchase for monthly cloud hosting plans.

After 30 days, you may request a credit for any unused months remaining on your annual plan. This credit can only be used towards any service from our website.

In no event will you be eligible for more than one refund for the same product.


Products/Services Eligible for Refund Under Standard Refund Terms

  • Cloud Hosting Products
  • VPS Hosting Products
  • Domain Name Registration


Special Refund Terms

You are not eligible for a refund on the following purchased services/products if purchased for annual plans. If you purchased any of the below under a monthly plan then the standard terms apply, with the exclusion of Domain Name Transfers and SSL Certificates.

  • Hosting Addons
  • Domain Addons
  • Domain Name Transfers
  • Email Solutions
  • SSL Certificates

If you require any further clarification on anything mentioned above then please contact us. Once a service or product is purchased you are bound by this policy and the terms and conditions of our website.



Price Matching

We are confident that you won't find a comparable service to what we offer for a better price. If you do then we will either match or beat it as long as the service seen is comparable to ours.

Exclusions

  • The comparable service must be for sale in GBP £
  • There must be no temporary special offer active.